Catering Policy

Bobcat Dining Catering at Frostburg State University

Bobcat Dining Catering at Frostburg State University provides flexible, professional catering services designed to support a variety of campus and approved external events. Our policies ensure consistency, reliability, and overall client satisfaction.

General Catering Guidelines

• Catering services are available to all Frostburg State University departments, student organizations, and approved external groups hosting events on campus.
• Events should be booked at least 10 business days in advance to allow sufficient time for planning and coordination.
• Large or complex events may require additional lead time for staffing, menu planning, and logistics.

Menu and Customization

• Bobcat Dining offers a broad selection of preset menu options, including items suitable for a wide range of campus and offsite events.
• Breakfast, luncheon, and dinner menus; coffee breaks and snack stations.
• Formal banquets, BBQs, and themed events available including weddings, birthday parties, and private events on or off campus. Off‑campus events are subject to separate delivery pricing and gratuity fees.
• Menu customization is available to accommodate dietary needs, budget considerations, themes, and requests for seasonal or locally sourced ingredients when available. Pricing may be adjusted based on market conditions.

Pricing & Billing

• Individual pricing and billing.
• Quotes can be obtained from the Catering Office.
• Formal quotes will be provided upon booking.
• Final billing is based on the guaranteed guest count and selected menu.
• Accepted payment methods include University accounts, credit cards, checks, and other approved forms of payment.

Staffing and Service

• Event Staffing: Catering includes the appropriate number of professional staff for setup, service, and cleanup. Additional staffing requests will incur a labor charge per staff member.
• Service Styles: Buffet, plated service, pickup, and drop‑off options are available. Specialty services may include service fees or charges.

Cancellation and Changes

Cancellation Policy

• Cancellations must be made at least 5 business days in advance to avoid charges.
• Late cancellations will incur partial or full charges depending on expenses incurred by the catering department.

Changes to Orders

• Final guest counts must be submitted no later than 3 business days before the event.
• Any menu changes must be submitted, requoted, mutually agreed upon, and include a newly signed contract at least 7 days in advance.

Venue Coordination

• Location Support: Catering is available across campus, including Chesapeake Dining Hall and Lane University Center.
• Setup Requirements: Event organizers must coordinate with venue staff for table arrangements, AV needs, and other logistics.

Contact Information

Catering Manager:
Jennifer Femi
jennifer.femi@elior-na.com
(301) 687-4152

Dining Services Director:
Pamela Detrick
pamela.detrick@elior-na.com
(301) 687-3216

We are happy to assist with menu selection, event planning, or logistical coordination.

Fees